Senior Account Manager
Rheaply
Sales & Business Development
Posted on Apr 12, 2025
- Managing a portfolio of high-priority customers, specifically, you’ll be responsible for:
- Retention and expansion of your accounts, supported by Account Executives and Sustainability Managers.
- Building strong, long-lasting relationships at multiple levels (from day-to-day users up to executive sponsors) and verticals.
- Owning the full post-sales cycle for your accounts – leading onboarding, implementation, and training to ensure seamless adoption and time-to-value for new customers.
- Conducting regular check-ins, business reviews (MBRs/QBRs), and health checks to monitor customer satisfaction, product usage, and renewal risk.
- Proactively identifying and resolving escalations, technical issues, and service gaps, acting as the “white glove” advocate for clients.
- Driving customer outcome optimizations by reviewing data to understand the trends of successful and unsuccessful accounts.
- Maintaining a deep understanding of Rheaply’s product roadmap and collaborating with Product and Engineering teams to relay customer feedback and influence enhancements.
- Leading strategic projects to improve the Customer Success team’s efficiency and effectiveness, with a keen eye towards how those improvements drive ROI.