COO - Morocco

ShipShap is a fast-growing tech startup that is on a mission to build the future of eCommerce by redefining the shipping software layer in Africa and the Middle East.

We connect merchants to world-class shipping carriers around the globe through one API and dashboard. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available. We provide our e-commerce businesses, marketplaces and platforms with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

We are looking for a stellar COO in Morocco to lead the expansion of ShipShap in the country. You will be reporting only to the CEO and responsible for the functionality of business to establish a local team to drive extensive growth.

Your core responsibilities will include:

• Define and execute on the strategy to launch ShipShap in the country.
• Leading local necessary product improvements to support a successful launch.
• Recruit a local team to drive sales and support operations.
• Design and implement HR, Finance and Ops tools and processes to scale 10x.
• Set comprehensive Objectives and Key Results (OKRs).
• Empower employees to encourage maximum performance and dedication.
• Set clear goals and direction for the team; provide regular feedback on your team members’ performance
• Manage relationships with partners/vendors.

We are looking for someone with

Core requirements to perform responsibilities:

• Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
• Strong knowledge of the eCommerce and shipping market in Africa/Middle East.
• Record of being able to lead and scale up a cross-functional team.
• Working knowledge of data analysis and performance/operation metrics.
• Excellent interpersonal, written and verbal communication skills.
• High attention to detail even under pressure and tight deadlines.

Bonus points/nice to have

• Work experience with eCommerce and/or logistics in Africa/Middle East.
• MBA or MSc in Industrial Operations.

Who we are

Our mission is to empower eCommerce merchants by building the software infrastructure required for world-class shipping services. We are striving to be the global API standard for shipping services.

We show up for our mission by:

• Starting with Why.
• Moving fast and shipping things.
• Assuming good intent.
• Keeping things transparent - we are open with others and ourselves.
• Learning fast and deep
• Not reinventing the wheel.

We pride ourselves on:

• Helping small merchants around the world scale their businesses!
• Having low ego - we are humble, self aware & respectful.
• Being empathetic and showing compassion.
• Staying adaptable - we are innately curious and constantly learning and changing.
• Being remarkable - we are resourceful and effective.

The ShipShap Team and how we enable success

Our team is made up of smart, passionate, and kind individuals working together to build a world-class company. We take the time to develop personal relationships with each other. Over and above daily team lunches, we do frequent team outings and ad-hoc adventures.

We create and enable an environment for people to do their best work. To support this, we focus on a culture of autonomy, transparency and trust. As a startup, we care a lot about innovation, and believe in an iterative way of working to drive innovation forward. We encourage each other and foster a working culture of sharing early versions of your work and getting quick feedback.

Why join us?

We have ambitious goals. Our mission is to power innovators in shipping, globally, and we’re well on our way there. You’ll join at a very exciting part of the journey, and your contribution over the next few years will directly and visibly impact ShipShap’s global success. Our team is incredibly friendly and collaborative. If you care about solving challenging problems with people you enjoy being around, this is the place for you.

Please note…

ShipShap has an inclusive culture. We encourage applicants from diverse backgrounds to apply and introduce their skill set to us. Open positions at ShipShap are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you’re welcome to request feedback.