Job Description: Lead Generation & Onboarding Specialist

About ShipShap Kenya

ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.

Role Summary

We are hiring a Lead Generation & Onboarding Specialist to support growth by converting interest into active, successful customers. This role sits at the intersection of customer acquisition and early-stage onboarding, ensuring new merchants are engaged, activated, and set up for long-term usage of ShipShap’s products.

As inbound demand grows, this role plays a critical part in guiding new customers from first contact through initial platform adoption.

Key Responsibilities

• Engage and qualify prospective SMB customers across inbound and outbound channels.
• Support onboarding of new merchants onto ShipShap’s platform and products.
• Guide customers through initial setup and early usage to ensure successful activation.
• Coordinate handovers between sales, operations, and account management teams.
• Maintain consistent follow-up to move prospects from interest to active usage.
• Track and update lead and onboarding status within the CRM.
• Share feedback from customer onboarding to improve processes, documentation, and experience.
• Support referral and partner-driven acquisition initiatives.
  
  

Qualifications

• 1–3 years’ experience in lead generation, sales support, onboarding, or customer-facing roles.
• Experience working with SMBs, e-commerce businesses, or technology platforms preferred.
• Strong communication and relationship-building skills.
• Comfortable explaining products and workflows to non-technical users.
• Highly organized, with strong follow-through.
• Tech-savvy and quick to learn new systems.
• University degree required.
  
  

Why Join ShipShap Kenya?

• Be part of a mission-driven company transforming e-commerce logistics in Kenya.
• Play a key role in scaling customer adoption and experience.
• Work in a collaborative, fast-paced, and supportive team environment.
• Gain exposure to logistics technology, SaaS products, and SMB growth.
• Competitive compensation and opportunities for growth.