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Internal Communications Manager



Marketing & Communications
Washington, DC, USA
Posted on Friday, March 22, 2024

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make:

In this individual contributor role, you'll report into our Head of People & Workplace, collaborate with executives, and manage internal communication strategy and delivery. You will develop and implement company-wide strategies to support organizational goals, deliver run-the-business communications and guide and inspire the company with proactive and reactive strategies with messaging that lands in a human and empathetic way. More specifically, you'll:

  • Advise our executives on communication strategies, positioning, and messaging
  • Write impactful content that aligns with Upside values and lands empathetically
  • Identify current communication needs and create plans to solve for our gaps
  • Evolve our communications model to better scale with our growing business
  • Analyze communication efforts, gather insights, and suggest improvements
  • Stay updated on trends, emerging technologies, and best practices

What You Should Have:

  • Bachelor's degree in Communications, Journalism or equivalent experience
  • 8+ years of experience working in venture-backed, fast-paced scaling companies, preferably in tech.
  • Experience influencing and informing C-Suite executives.
  • Experience with building cross-functional relationships across all departments and levels of an organization.
  • Experience working in a highly matrixed organization with shifting priorities and ambiguity.
  • Experience managing multiple strategic priorities simultaneously and independently.
  • Experience developing strategic communications plans and implementing them across crisis management, change management, and internal communications.
  • Strategic and creative thinking, with the skills to distill complex content into clear, concise, and engaging communications, and able to write with speed and accuracy.
  • Strong storyteller with the ability to create compelling narratives in support of our business strategies.


This hybrid role is required to work at our DC office for 2 days/week.


The US base salary range for this full-time position is $100,000-$125,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.


  • Medical, dental, and vision coverage starting on Day 1
  • Equity (ISOs)
  • 401(k) program
  • Family planning programs + generous paid parental leave
  • Physical fitness and wellness memberships
  • Emotional and mental health support programs
  • Unlimited PTO + 10 federal holidays + our annual, week-long Winter Break
  • Flexible work environment + support for your home office setup
  • Lunch and parking reimbursement for in-office employees
  • Employee Resource Groups
  • Learning and Development opportunities
  • Transparent culture
  • Amazing mission!

Why Join Upside?

Our mission, values, and dedication to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on the people and businesses we work with. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, was named a Top Workplace for Perks & Culture by The Muse, and was listed second year in a row on the Deloitte Fast 500.

At Upside, we believe that diversity drives innovation. Our differences are what make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

Notice To Recruiters And Placement Agencies:

This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.